ReloPortal Redesign
Phase 1: Scope and Research
ReloPortal Redesign
Phase 1: Scope and Research
ReloPortal Redesign
Phase 1: Scope and Research
Operative User Management Redesign
Company: Operative | Role: UX Designer | Industry: Fintech (B2B/B2C) | Tools: Axure, InDesign | Platforms: Web, Tablet
Project Overview
Operative’s existing User Management screen was cluttered and difficult for administrators to navigate.
Common tasks like adding or removing users, adjusting permissions, and reviewing activity logs required too many steps.
Our challenge was to simplify administration, reduce cognitive load, improve efficiency for enterprise users,
and introduce a modern, intuitive UI that scaled to enterprise needs.
Legacy Screen
The legacy design presented all information at once, creating friction and visual overload for administrators.
Original User Management screen showing information overload and complexity
The legacy layout presented all information at once, creating visual friction and making common tasks cumbersome.
Administrators struggled to complete workflows efficiently on desktop and tablet.
Mid-Fidelity Wireframing
Early explorations focused on restructuring hierarchy, introducing clear groupings, and prioritizing
the most common admin tasks.
Early wireframes exploring hierarchy, grouping, and task prioritization
Wireframes focused on restructuring the interface, introducing clear groupings, and emphasizing the most common admin tasks.
Tablet considerations ensured touch-friendly interactions while preserving readability.
Design System
Early explorations focused on restructuring hierarchy, introducing clear groupings, and prioritizing the most common
A scalable component library was created to maintain consistency across Operative's platform and accurate future iterations.
Scalable component library ensuring consistency across Operative’s platform
A standardized library of buttons, icons, tables, and interactive elements enables consistent visuals and future iterations.
Components were designed for responsive behavior and accessibility on desktop and tablet devices.
Final UI Mockups
In addition to conducting stakeholder interviews, we decided to deploy a double-diamond methodology
to make all internal team expectations were still accurate.
Final User Management screen with modernized patterns and hierarchy
The final design balances hierarchy and visual clarity, simplifying workflows and making critical information immediately visible.
Dark-mode-friendly colors and touch-friendly elements support consistent usability across devices.
Outcome/Reflection
The redesigned User Management page reduced the average time to add a user by 35% and significantly improved administrator satisfaction. By introducing hierarchy, modern patterns, and a cohesive visual language, we created a foundation that now extends into other Operative workflows.